Refund policy

🧼 Return & Refund Policy

Tried it and it's not for you? You can return Cutie Pods items within 14 days of delivery, even if the box is opened, as long as at least half of the pods are still unused (for example, 15 or more pods left in a 30-pod box).

 

🎁 Holiday returns: orders placed November 1 to December 31, 2026 can be returned until January 31, 2027, with the same conditions.

How to return

  • Email support@cutiepods.com with your order number and the item you'd like to return.

  • We'll reply with the return address.

  • Close the box or pouch tightly and pack it so the pods stay dry and sealed in transit.

  • Return shipping is paid by the customer. We recommend a tracked service.

  • Once your return arrives and we confirm at least half of the pods are unused, we'll refund the item price to your original payment method.

What can't be returned

  • Boxes with fewer than half of the pods left

  • Pods that are damaged, leaking, or stuck together

  • Items returned after the return window has passed

📦 Lost Packages

If your tracking hasn't moved in 10 business days, email support@cutiepods.com with your order number. We'll file a claim with the carrier and send you a replacement or a refund, whichever you prefer.

If tracking shows your package as delivered but you can't find it, check with neighbors and your local post office first, then email us. We'll open a claim with the carrier for you, and try to get to a solution. 

💌 Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us at support@cutiepods.com within 7 days of delivery with your order number and clear photos of the issue.

Thank you for shopping with us and supporting a small business!